3 success factors of a process redesign

In companies, process management allows the creation of more collaborative workspaces where employees are clear about their roles and responsibilities , so they can contribute their ideas to obtain better results. Thus, the old traditional command structures, where bosses give orders and collaborators obey them, are increasingly left behind.

Of course, technology has had a lot to do with this process advance, with its collaborative platforms for capturing, managing and processing information . A clear case is the payroll systems (which automate the registration of entry and exit of employees, as well as the calculation of salaries and benefits) and also those of business administration.

There are two other factors for the success of a process redesign : the tasks and the people . If we do not consider these three keys, it is very difficult to align efforts and direct the business towards achieving its objectives. Let’s see what this is about.

#1. The technology

Today, one of the great advantages of starting a business is the almost unlimited access we have to technological platforms that allow us to automate processes, reduce human error, generate reports, analyze data, and make the necessary adjustments . Just think about the advantages of a simple billing system , where you can store the data of each client and all their requirements for the preparation of a document (for example, what will be the payment method or the use of CFDI). Or a business management system that can help you manage sales and shipments of an online store more efficiently through its inventory module.

Contrary to the sometimes common opinion, we must understand that technology is at the service of people and that it is our best ally to become high-performance entrepreneurs , to grow the business and live the life we ​​dream of. Of course, to provide the best investment it is important that you understand the current needs of your company, that you seek the advice of an advisor and thus compare different options. Based on the degree of complexity of the new platforms, you should also consider the training and training of your collaborators so that the learning curve is shortened.

#two. Tasks

In the generation of our parents or grandparents, or even 20 years ago, the tasks that were carried out in businesses were 100% manual and repetitive, since they took a long time and had a high level of error. Therefore, productivity and efficiency were very low. From digitalization, these processes can be analyzed, recorded in their step by step and connected with technological tools that automate many procedures and “make time” for creativity and strategy at all levels of the company.

And here is, perhaps, one of the most important values ​​of this partnership between processes and technology: by freeing themselves from monotonous tasks , employees feel valued in the organization and validated to contribute their points of view, comments, knowledge, ideas, and skills. in search of better results.

#3. People

It is clear that no business can operate, nor does it make sense, without its human team. And if we talk about processes, people are your most important asset, not only because they are the ones who are going to carry them out, but because without their commitment no objective can be achieved.

Collaborators are not only important for their daily effort: behind each person there is a story and an enormous desire to collaborate , contribute their ideas and grow in their personal life hand in hand with their company. Each valuable employee represents an advantage over the competition and a unique opportunity to make a difference in the lives of our customers, suppliers and business partners. What do they ask? A clear direction, the necessary tools to do their job and a shared dream that motivates them every day.